Shipping policy
Shipping Policy Last updated: 26 November 2025
Thank you for shopping with Cloud Clogs UK. Below you will find all the information about how we process and deliver your orders.
1. Order Processing
Orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or UK public holidays will be processed on the next business day.
2. Delivery Times
We deliver within the United Kingdom only. Estimated delivery time is 3–8 business days from dispatch, depending on your location.
Please note that delivery times are estimates and may vary during peak periods, public holidays, or due to carrier delays.
3. Shipping Costs
Shipping costs are calculated at checkout based on your order and delivery address. Free shipping promotions may be available — check thecloudclogsuk.store for current offers.
4. Order Tracking
Once your order has been dispatched, you will receive a confirmation email with your tracking number and a link to track your parcel.
If you have not received a tracking email within 3 business days of placing your order, please contact us at support@thecloudclogsuk.store.
5. Delays
Whilst we do our best to ensure timely delivery, Cloud Clogs UK is not responsible for delays caused by third-party carriers, adverse weather conditions, or other circumstances outside our control.
6. Lost or Missing Parcels
If your tracking shows your parcel has been delivered but you have not received it, please:
- Check with neighbours or in a safe location nearby
- Contact the carrier directly with your tracking number
- Reach out to us at support@thecloudclogsuk.store if the issue is unresolved
7. Incorrect Delivery Address
Please ensure your delivery address is correct before completing your order. Cloud Clogs UK cannot be held responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at support@thecloudclogsuk.store.
8. Contact Information
Cloud Clogs UK Ariel Way, London W12 7GF, United Kingdom Company number: 04590040 Email: support@thecloudclogsuk.store Phone: +44 20 3371 2300 Website: thecloudclogsuk.store